Privacy Policy

Who we are

Name: Mr T & Mrs K Coates t/a Electric Explorers

Address: Low Parrock, Cornbirthwaite Road, Winderemere, Cumbria LA23 1DJ

Phone Number: 07514 385394

E-mail: info@electricexplorers.co.uk

What data do we collect

During the booking process, we shall collect personal data from you such as your name, your address and your contact details. This information will be taken from our web enquiry form, from emails you have sent us, and from telephone enquiries you have made to us.

Why do we collect this

The booking information is collected so that we can deliver the requested service to you.

How do we store your information

Your information is securely stored in our computer system.

How long do we keep your information

We keep the details of your booking for 7 years. We will then dispose your information by deleting any correspondence and by anonymising the accounting records.

Who has access to your information ?

Only the partners in the business have access to your information. We do not supply it to any 3rd party.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by contacting us.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address is :

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
ICO helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

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